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FREQUENTLY ASKED QUESTIONS
FAQ'S
How is The Restoration Network related to my insurance claim?
Initially, your insurance company contacts The Restoration Network Central to attend to your emergency to mitigate damage. The Restoration Network sends qualified employees to determine the cause of loss, assess your damage and begin proper measures to mitigate the loss. The Restoration Network also sends out an Estimator, who gathers all necessary information to create a scope of work. This scope shows all labour and material required to mitigate damages and repair the property. The Scope of Work is sent off to your insurance company for approval, which may take a few days. Rebuild work can only begin once we have received approval from the insurance company.
Will my insurance cover all costs required to repair the damage?
Your insurance adjuster assigned to your claim is the only individual qualified to answer this question. The Restoration Network employees cannot comment on your insurance policy. All questions must be directed to the adjuster.
What is a deductible?
Most insurance policies have a deductible amount that the policy holder is responsible to pay. The deductible amount, if any, is due immediately after emergency repairs have been completed, and can be made payable to “The Restoration Network Central Island Inc .” Payment can be in the form of cheque, cash or e-transfer only
Why must I sign a Work Authorization or Work Satisfaction Form?
Before we are able to begin work on your property, you are required to sign a Work Authorization form to indicate that The Restoration Network has legal access to your site. When repairs are completed, you must sign a Work Satisfaction Form, to prove to your insurance company the work has been completed to your utmost satisfaction.
